Frequently Asked Questions
What is ZEWIX?
ZEWIX is an online retail store operated by HAMZA CORPORATION LTD, a company registered in the United Kingdom.
Where does ZEWIX ship?
We currently offer shipping to customers in the United States, United Kingdom, and United Arab Emirates.
Is shipping free?
Yes. We offer free standard shipping on eligible orders.
How long does processing take?
Orders are generally processed within 1–2 business days.
How long does delivery take?
Standard delivery is generally estimated at 3–7 business days after the order has been shipped.
Delivery times are estimates and may vary depending on the carrier and other circumstances.
Will I receive tracking information?
When tracking information is available, we will send shipping information to the email address provided with your order.
Can I return my order?
Yes. Eligible unopened and unused products may generally be returned within 30 days of delivery.
Are returns free?
Yes. ZEWIX provides free returns for eligible returns.
We do not charge a restocking fee for eligible returns.
What if my item arrives damaged?
If your item arrives damaged, defective, incorrect, or materially different from its description, contact us as soon as possible at:
We may request photographs or other information to investigate the issue.
Can I return an opened product?
Standard change-of-mind returns generally require the product to be unopened and unused.
However, if a product is defective, damaged, incorrect, or materially not as described, contact us even if the product has been opened so we can review the issue.
How do I request a return?
Email contact@zewix.store with your order number, product information, and reason for the return.
Please wait for our return instructions before sending the product back.
How long does a refund take?
Once an approved return has been received and processed, the applicable refund is issued to the original payment method.
The time for the funds to appear depends on the payment provider or financial institution.
What payment methods do you accept?
Payment methods available at checkout may include:
Visa
Mastercard
American Express
Other major credit and debit cards
Apple Pay
Google Pay
Other payment methods made available through our checkout
The exact payment methods available may vary by location, device, and checkout eligibility.
Is payment secure?
Payments are processed through established third-party payment providers. We do not knowingly store complete payment card details on our own systems.
Can I change my shipping address after ordering?
Contact us as soon as possible at contact@zewix.store if you entered an incorrect address.
We will make reasonable efforts to update the address before the order ships, but changes cannot always be made after shipment.
How can I contact ZEWIX?
Email: contact@zewix.store
Phone: +44 7848485647
Customer service hours are Monday–Saturday, 9:00 AM–6:00 PM.
We generally respond within 1 business day.
Where is ZEWIX based?
ZEWIX is operated by:
HAMZA CORPORATION LTD
Company Registration Number: 16280946
99 Montpelier Gardens
London E6 3JE
United Kingdom.