Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At ZEWIX, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery subject to the conditions below.

1. 30-Day Returns

You may request a return within 30 days from the date your order was delivered.

For a standard change-of-mind return, the product must be:

  • Unopened

  • Unused

  • In its original condition

  • In its original packaging where applicable

  • Complete with any accessories, manuals, tags, or other items supplied with the product

Products that have been opened, used, worn, installed, altered, damaged after delivery, or otherwise not returned in their original condition may not qualify for a standard change-of-mind return.

2. Damaged, Defective, Incorrect, or Not-as-Described Products

If your product arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing essential parts

  • Materially different from its description

please contact us as soon as possible.

These situations are treated separately from ordinary change-of-mind returns.

You may be asked to provide photographs or other information so that we can investigate the issue and determine the appropriate resolution.

Where a product is confirmed to be defective, damaged, incorrect, or materially not as described, we may provide a replacement, replacement part, refund, or another appropriate resolution.

3. Free Returns

ZEWIX provides free returns for eligible returns covered by this policy.

We do not charge a restocking fee for eligible returns.

If a return is approved, we will provide instructions for returning the product.

4. How to Request a Return

Before sending anything back, please contact us at:

contact@zewix.store

Please include:

  • Your order number

  • The name used when placing the order

  • The product you wish to return

  • The reason for the return

  • Photographs where relevant

Please do not send a return to our registered company address unless we specifically instruct you to do so. Our return processing address may differ from our company correspondence address.

5. Return Approval

After receiving your request, we will review the information and provide return instructions if your return qualifies.

Returns sent without prior authorization may experience processing delays.

6. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The time 5 business days are required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

7. Full Refunds

For an eligible standard return that meets the requirements of this policy, we will refund the applicable purchase amount.

For products that are confirmed to be damaged, defective, incorrect, or materially not as described, we will provide an appropriate resolution in accordance with applicable law.

8. Items That Do Not Qualify for Standard Change-of-Mind Returns

A standard change-of-mind return may be refused where an item has been:

  • Opened or used

  • Damaged after delivery

  • Modified or altered

  • Returned incomplete

  • Returned without required accessories

  • Returned outside the 30-day return period

This does not limit any rights you may have under applicable consumer protection laws for defective, faulty, or misdescribed products.

9. Exchanges

If you would like to exchange an item, please contact us. Depending on product availability and the circumstances, we may arrange an exchange or process a return and refund so that a new order can be placed.

10. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable law.

11. Contact Us

For return or refund assistance:

ZEWIX
Operated by HAMZA CORPORATION LTD
Company Registration Number: 16280946
99 Montpelier Gardens
London E6 3JE
United Kingdom

Email: contact@zewix.store
Phone: +44 7848485647

Customer service hours:

Monday–Saturday, 9:00 AM–6:00 PM

We generally respond within 1 business day.