Shipping Policy

At ZEWIX, we aim to make your shopping experience simple, transparent, and reliable. This Shipping Policy explains how we process and deliver orders placed through zewix.store.

1. Shipping Destination

ZEWIX currently ships products to customers in the USA, UK & UAE.

Shipping availability may vary depending on the product, destination, and inventory availability. If a particular product cannot be shipped to your address, this will be communicated before or after your order is processed.

2. Free Shipping

Free standard shipping is available on eligible orders shipped within the USA,UK & UAE.

There are no separate standard shipping charges added to eligible orders at checkout.

3. Order Processing Time

Orders are generally processed within:

1–2 business days

Business days are Monday through Saturday, excluding applicable public holidays.

Orders placed during weekends or holidays may require additional processing time.

Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.

4. Delivery Time

Our estimated standard delivery time is:

3–7 business days after the order has been shipped.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary because of factors outside our control, including carrier delays, weather, public holidays, incorrect addresses, customs or regulatory issues, or other unforeseen circumstances.

5. Tracking Information

When tracking information is available, we will provide it to you by email.

Please allow some time for the carrier's tracking system to update after the package has been shipped. In some cases, tracking information may take 24–48 hours to show movement.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

Email: contact@zewix.store

We will make reasonable efforts to update the address before the order is shipped. Once an order has been shipped, we may not be able to change the delivery address.

7. Delayed or Lost Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your package has not arrived within a reasonable period after the estimated delivery window, contact us at contact@zewix.store and we will investigate the shipment.

If a package is confirmed as lost by the carrier, we will work with the customer to determine an appropriate resolution.

8. Delivery Issues

If your order arrives damaged, incorrect, defective, or materially different from the product description, please contact us within 30 days of delivery.

Where appropriate, we may request photographs or other information to help us investigate the issue.

9. Shipping and Returns

ZEWIX offers free returns for eligible returns under our Return & Refund Policy.

Please review our Return & Refund Policy for complete information about return eligibility and procedures.

10. Contact Us

If you have questions about shipping or your order, please contact us:

ZEWIX
Operated by HAMZA CORPORATION LTD
Company Registration Number: 16280946
99 Montpelier Gardens
London E6 3JE
United Kingdom

Email: contact@zewix.store
Phone: +44 7848485647

Customer service hours:

Monday–Saturday, 9:00 AM–6:00 PM

We generally respond to customer inquiries within 1 business day.